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DIFFICULT PEOPLE SKILLS LESSON PLAN COMPANY MANAGER TRAINING COMMUNICATION TECHNIQUE PROGRAM GROUP COURSE STRATEGY WORKSHEET BASIC TEACHING ACTIVITY LEARNING SAMPLE EXAMPLE HELP WORK STUDENTS JOB PRACTICE TEACHER CLASS WORKSHOP MATERIAL EXERCISE FREE ONLINE GUIDE

 

 

Students learn workplace and company business skills.

 

 

Business Training and Techniques:

DEALING WITH DIFFICULT PEOPLE

 

An introduction to dealing with difficult people in the workplace.

 

Objectives:

  • To define difficult behavior in the workplace and introduce some techniques for dealing with it.

Time:
45 minutes

Suggested Grades:

High School Business Education - Adult Education - College

Related lesson:
Principles of Effective Communication

 

 

DIFFICULT PEOPLE LESSON PLAN

 

Teaching Materials:

Procedure:

Teachers may either print out the lesson and have students read it themselves, or use the lesson for your own business skills lesson.

Method:

Introduce the topic by explaining that we all need to deal with difficult people and that we can cope with such situations by being able to recognize difficult behavior and improving our techniques for handling it.

Debrief: Check the answers.
(1.T  2.F  3.T  4. T  5. F  6. T  7. T  8. T  9. F  10. F  11. T)

Excerpt:

Inevitably we occasionally meet people we find hard to work with; indeed we are sometimes difficult ourselves. We have to remember that anyone is potentially difficult: what we really have to think about is the behavior rather than the person. 

No absolute definition of difficult behavior exists—much depends on the situation and the relationship. For example, two people may react entirely differently to the same boss.

Continued...

 

 

 

Lesson Printable Materials - Worksheets

Print out the teaching lesson pages and exercise worksheets for use with this lesson:

 

DEALING WITH DIFFICULT PEOPLE LESSON

Dealing with Difficult People Lesson *

Printable lesson worksheet and questions.

 

 

 

 

 

 

 

 

 

 

 

 

 

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