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PHONE LESSON PLAN JOB COMMUNICATION SKILLS BASIC BUSINESS RULES GUIDE TEACHING ACTIVITY LEARNING SAMPLE EXAMPLE HELP ENGLISH WORK CAREERS STUDENTS PRACTICE TEACHER TEMPLATE LIFE SKILLS

 

 

 

Students learn basic telephone communication skills.

 
 

JOB SKILLS:

TELEPHONE SKILLS

 

An introduction to basic telephone and business communication skills.

 

Objectives:

  • Students will learn the importance of good telephone skills.

  • Students will learn about scheduling calls, appropriate greetings and endings, effective listening skills, gathering information, and phone etiquette.

Suggested Grades:

Seventh Grade - Eighth Grade - Ninth Grade - Tenth Grade - Eleventh Grade - Twelfth Grade - Adult Education - Business Education

 
 
 

TELEPHONE SKILLS LESSON PLAN

 

Teaching Materials

 

Procedure:

Teachers may either print out this lesson and have students read it themselves, or use the lesson for giving your own phone skills lesson.

 

 

 

 

Lesson Printable Materials - Worksheets

Print out the teaching lesson pages and exercise worksheets for use with this lesson:

 

TELEPHONE SKILLS LESSON

Telephone Skills Lesson *

Printable lesson.

 

 

TELEPHONE SKILLS WORKSHEET

Telephone Skills Worksheet *

Students should answer the telephone skills related questions.
   

Do you have a recommendation for an enhancement to this telephone communication lesson, or do you have an idea for a new lesson?  Then please leave us a suggestion.
 
   

 

 

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