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HELP - Frequently asked Questions and Answers

for using Money Instructor

 

Here are some common questions regarding Money Instructor.

If you do not find the answer to your question below, then for help and related inquiries, email us at

 

Q.  Help!  I can't find what I am looking for!

Simply go to our home page, and use the search box at the bottom of the page.

 

Q.  The coins and other pictures are not displayed when I click to open a new worksheet.  All I get is a blank screen with X's.  What is wrong?

Sometimes a slow internet connection may cause the graphics to not display.  Try hitting the refresh button on your browser window with the worksheet.  If that does not work, next try clicking the right mouse button on each of the X's, and select "show picture".

 

Q.  None of the worksheets, interactive lessons, or other material are showing up when I press the button.  What is happening?

If you have a pop up blocker, try turning it OFF.  When you select our material, a new window opens up and some pop up blockers may block the information from being displayed.  In addition, if you are using an internet accelerator, you may want to try disabling it as well.  Also, we suggest you use the latest version of Internet explorer when using the site. Finally, make sure you have cookies turned on with your internet browser software.

 

Q.  How can I print only single pages of the worksheets without the answers?

To print the worksheets without the answers, some worksheets allow you to choose a "custom" worksheet where you can unselect the box for answers.  For all other worksheets, from your web browser menu choose "File" then "Print" and only select the pages you wish to print (usually 1 page).

 

Q.  Why am I not getting access to the material I thought I had access to?

New members normally get their accounts updated immediately.  However, sometimes due to technical delays, it may take 1 business day for your new account information to be updated.  Also, make sure you are entering the SAME email address you used to REGISTER with for Money Instructor, and not another address.   If you are not sure of your password, you may request it from our home page.  Finally, make sure you have cookies turned on with your internet browser software.  If you are still having difficulties, then send us an email to the above address and describe your problem, and include your computer and web browser type.

 

Q.  The interactive pages are not working, what should I do?

Click on the button below to get the latest version of Macromedia Flash Player.  Follow the directions for upgrading the flash software on your computer.

 

 

Also, the following link allows you to test your flash player:

http://www.macromedia.com/support/flash/ts/documents/test_version.htm

 

Q.  I did the above, and the interactive pages still don't work.  I am using my school's network.  What should I do next?

Check with your school's network administrator.  Have them make sure your network's firewall allows flash (*.swf) files.  Also, make sure flash is properly installed on your computer (see prior question).

 

Q. According to your worksheet instruction, I should be able to click on a provided link to access another randomly selected worksheet. However, I can't access random worksheets unless I click on the "Refresh" button on my computer. Once I do this I have to click on "Retry" to get a new random worksheet. Is their an easier way to do this? Also, is there something I'm not seeing on each worksheet that would lead me back to a new random worksheet without having to go through the "Refresh" route?

Once you select a worksheet, you will get a random worksheet.  If you want another one you can either do as you are doing (press the refresh button, and click on retry) or you can close the window with the worksheet by pressing the “X” in the upper right corner of your browser, and then select the “get worksheet” button again.  If you do it the first way, then yes, you need to click on retry.  Closing the window and selecting the “get worksheet” button might be easier. 

 

Q. Once I've finished with one category of worksheets, there's no way I can go back to your homepage to find another category unless I close out my contact with your website. How can I get around this problem?

You can easily get back to the home page without signing back in: When you select a new worksheet, it opens a new browser window. If you close that window (again, press “X” in the upper right hand corner) then you should be back on the worksheet creation screen. From that screen you can get back to our home page by clicking on the “go back to Money Instructor” link at the bottom of the page, or just click on the Money Instructor logo at the top of the page.

 

Q. Some of the worksheets are cut-off when I try to print.  What can I do?

Try increasing the size of your page margins on your web browser.  With Microsoft Internet explorer, click on "File" then "Page Setup" and reduce the left, right, top, and bottom margins (try .25 for each).

 

 

 

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